Privacy Policy

Effective Date: September 17, 2026
Last Updated: September 17, 2026

Welcome to https://elecstellar.com/ (the "Website"), operated by Stellar electrical construction & trading PTE. LTD. ("Stellar", "we", "us", or "our").

We respect your privacy and are committed to protecting your personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA) and relevant international data protection standards (including the EU General Data Protection Regulation, where applicable).

This Privacy Policy explains how we collect, use, disclose, and protect your information when you browse our website, request quotations, or engage our electrical construction and trading products and services.

1. Information We Collect

We only collect information necessary to process commercial inquiries, provide technical parameters, fulfill purchase orders, and deliver ongoing support.

A. Information You Voluntarily Provide

Contact & Identification Data: Full name, job title, company name, business email address, phone number, and WhatsApp number.

Commercial & Technical Data: Request for Quotation (RFQ) details, product specifications, project drawings, delivery locations, and billing details.

Communication Logs: Messages, questions, and records of correspondence sent via our contact forms, direct email, or chat tools.

B. Information Collected Automatically

Device & Technical Data: IP address, browser type and version, operating system, and language settings.

Usage & Analytics: Visited pages, time spent on pages, referral links, and navigation behavior.

C. Cookies

Identifiers stored on your browser to optimize site functionality and track traffic patterns.

2. How We Use Your Information

We process personal information solely for legitimate commercial purposes:

• Responding to Inquiries: Delivering product catalogs, pricing quotations, engineering specifications, and commercial agreements.
• Order Processing & Logistics: Coordinating production schedules, quality control, export customs clearance, and international shipping between our sites and your designated destination.
• Customer Support: Providing technical consultation, after-sales service, and warranty management.
• Website Optimization: Enhancing website speed, layout, and content relevance based on aggregated visitor analytics.
• Statutory Compliance: Meeting accounting, tax, export control, and fraud prevention obligations.

3. Legal Grounds for Processing (PDPA & GDPR)

We process your personal information under the following legal bases:

• Consent: When you voluntarily submit forms, communicate with us, or accept site cookies.
• Contractual Necessity: When processing is required to prepare, execute, or complete a commercial contract or order.
• Legitimate Interests: To conduct regular business operations, safeguard our digital assets, and maintain commercial relations.
• Legal Obligations: To comply with mandatory statutory, trade, and financial reporting requirements.

4. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal data to third parties. Data is shared strictly on a need-to-know basis:

• Internal Facilities: Shared between our international management office in Singapore and our manufacturing facility in Yueqing, China, solely to prepare quotes, conduct testing, and execute production.
• Service Providers: Trusted third-party logistics carriers, customs brokers, website hosting services, and IT providers acting strictly under our instructions.
• Legal Authorities: When required by applicable statutory regulations, court orders, or governmental bodies in Singapore, China, or other relevant jurisdictions.

5. Cross-Border Data Transfers

Because our operations are managed from Singapore with manufacturing facilities in China, your information may be transferred across international borders. We maintain adequate administrative, physical, and technical measures to ensure your data receives a level of protection comparable to the requirements of the Singapore PDPA.

6. Data Security and Retention

Security Safeguards

We employ industry-standard security protocols (including SSL encryption, network firewalls, and restricted data access) to protect your records from unauthorized access, alteration, or disclosure.

Retention Policy

We retain inquiry records and commercial transaction documentation only as long as necessary to complete commercial objectives, settle contractual obligations, or comply with statutory financial retention laws.

7. Your Data Protection Rights

Depending on your country or region of residence, you may have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request rectification of inaccurate or outdated personal data.
• Withdrawal of Consent / Deletion: Withdraw prior consent or request deletion of your information, subject to ongoing legal or contractual obligations.
• Restriction or Objection: Object to or request limitations on specific data processing activities.

To exercise any of these rights, contact us using the details below.

8. Cookies and Tracking

You can set your browser to refuse all or some cookies, or to alert you when cookies are being sent. Note that disabling cookies may affect the functionality and display of certain areas on our website.

9. Third-Party Websites

Our Website may contain links to external third-party websites or services. We do not control and are not responsible for the privacy practices, policies, or content of external sites.

10. Modifications to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be published directly on this page with a revised "Effective Date."

11. Contact Us

For any inquiries, requests, or questions regarding this Privacy Policy, please contact our team: